Privacy Policy - Removal Companies Streatham

This Privacy Policy explains how Removal Companies Streatham collects, uses, stores, shares, and protects personal data when providing removal and related services. It applies to all Removal Companies Streatham customers in the area, including individuals, households, landlords, tenants, and business customers who use our services in Streatham and the surrounding local area. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to anyone who:

Requests a quote or makes an enquiry;
Books or receives a moving, packing, storage, or clearance service;
Communicates with us by phone, email, message, or in person;
Visits our premises or interacts with our team during a move;
Is named on paperwork connected with a service.

By using our services, you acknowledge that we may process your personal data as described in this policy.

2. Data we collect

We only collect personal data that is necessary for the services we provide, for administration, and for legal compliance. The types of data we may collect include:

Information you provide directly

Identity details such as your name and title;
Contact details such as address, phone number, and email address;
Service details such as move date, property access notes, inventory information, and special handling instructions;
Billing information such as invoice details, payment records, and transaction references;
Communication records including enquiries, complaints, and service feedback;
Proofs or documents where required for verification, claims, or contractual purposes.

Information collected automatically

When you communicate with us online or by email, we may collect limited technical information such as device details, browser type, and general usage data. This helps us improve security, monitor performance, and prevent misuse. We do not use unnecessary tracking or profiling for unrelated purposes.

Information from third parties

We may receive personal data from third parties where needed to deliver our services, for example from:

Estate agents, landlords, or solicitors;
Payment providers and banks;
Storage facilities or subcontracted service partners;
Publicly available sources when confirming business or property details.

We only use such information where it is relevant to the service, lawful to process, and proportionate to the purpose.

3. How we use personal data

We use personal data for legitimate operational purposes connected with our services. These include:

Providing quotes and responding to enquiries;
Managing bookings and scheduling moves;
Planning routes, access, and vehicle allocation;
Handling packing, removals, storage, and disposal arrangements;
Issuing invoices, processing payments, and maintaining accounts;
Communicating service updates, delays, or changes;
Managing complaints, disputes, insurance matters, and claims;
Meeting legal, tax, accounting, and regulatory obligations;
Protecting our business, staff, customers, and property from fraud or misuse.

We do not sell personal data. We also do not use personal data in a way that is incompatible with the reasons it was originally collected.

4. Lawful basis for processing

Under the UK GDPR, we must have a lawful basis to process your personal data. Depending on the circumstances, we rely on one or more of the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging a quote, carrying out a move, providing storage, issuing invoices, and managing service-related communication.

Legal obligation

We may process and retain data to meet legal duties, including tax, accounting, fraud prevention, insurance, and record-keeping requirements.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. Examples include business administration, service improvement, internal security, and the handling of complaints or claims.

Consent

In limited cases, we rely on your consent, for example where it is required for optional communications or specific additional services. Where consent is used, you may withdraw it at any time.

5. How we share personal data

We may share personal data only when necessary and only with trusted parties who support our services or where the law requires us to do so. These may include:

Payment processors that handle card or bank transactions;
IT and cloud service providers that store or secure our business systems;
Subcontractors and removal partners assisting with moving, packing, or storage tasks;
Professional advisers such as accountants, legal advisers, or insurers;
Authorities and regulators where disclosure is required by law or to protect rights and safety.

Where we use processors, they act only on our instructions and are contractually required to protect personal data, use appropriate security measures, and process information only for specified purposes. We do not permit processors to use your information for their own independent purposes.

6. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods vary depending on the type of data and the nature of the service.

Quote and booking records may be kept for a reasonable period to manage follow-up enquiries and contract administration;
Invoice, payment, and tax records are retained in line with statutory requirements;
Complaint, claim, and dispute records may be retained for longer where necessary to defend legal claims or satisfy insurance obligations;
Unneeded data is securely deleted or anonymised when it is no longer required.

We regularly review retention periods to ensure we do not keep information longer than necessary. Storage of personal data is limited to what is relevant and proportionate for our operational needs and legal responsibilities.

7. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, password protection, staff confidentiality obligations, and restricted sharing on a need-to-know basis. While no system can be guaranteed completely secure, we work to reduce risks and respond promptly to suspected incidents.

8. International transfers

Where a service provider or system is located outside the UK, we will ensure that appropriate safeguards are in place before any transfer of personal data occurs. These safeguards may include adequacy regulations, approved contractual protections, or other lawful transfer mechanisms recognised under data protection law.

9. Your rights

You have a number of rights regarding your personal data. Subject to legal limits, these may include:

Right of access – to request a copy of the personal data we hold about you;
Right to rectification – to ask us to correct inaccurate or incomplete information;
Right to erasure – to request deletion of data in certain circumstances;
Right to restrict processing – to ask us to limit how we use your data in certain situations;
Right to data portability – to receive certain data in a structured, commonly used format;
Right to object – to object to processing based on legitimate interests or direct marketing;
Right to withdraw consent – where processing relies on consent;
Right to complain – to raise a concern with the relevant data protection authority.

If you exercise any of these rights, we may need to confirm your identity before responding. We aim to handle requests within the time limits set by law.

10. Children’s data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is incidental to a household move and necessary for service delivery. If we become aware that we have collected data unlawfully from a child, we will take appropriate steps to delete it or obtain the necessary authority.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will take effect when published in the revised version. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of our commitment

We respect your privacy and aim to process personal data responsibly, securely, and only when necessary. For all Removal Companies Streatham customers in the area, our commitment is to collect only relevant information, use it for clear and lawful purposes, share it only where needed, retain it for appropriate periods, and uphold your rights under data protection law.