These Terms and Conditions set out the basis on which our removal company provides domestic and commercial removal and related services in Streatham and surrounding areas. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. These terms apply to all services unless we agree different terms in writing.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any related services we agree to provide.
1.2 Company, we, us, our means the removal service provider supplying the Services.
1.3 Client, you, your means the person, firm, or company booking the Services.
1.4 Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
1.5 Goods means all items that are to be handled, moved, or stored by us under the Contract.
1.6 Working day means any day other than Saturday, Sunday, or public holidays in England.
2.1 We provide removal and associated services for residential and commercial clients within Streatham and other selected areas. The exact scope of Services will be set out in your quotation and booking confirmation.
2.2 Unless expressly agreed in writing, the Services do not include:
2.2.1 Disconnection, reconnection, dismantling or reassembly of appliances, fixtures, or fittings.
2.2.2 Removal or handling of items that are illegal, dangerous, or otherwise prohibited.
2.2.3 Any building, electrical, plumbing, or structural work.
2.3 We may use our own vehicles and staff or carefully selected subcontractors to provide the Services. Our subcontractors will comply with these Terms and Conditions.
3.1 You may request a quotation by providing details of the property, locations, access conditions, parking arrangements, dates, and the nature and quantity of Goods to be moved.
3.2 Quotations are normally based on the information you provide, and may be subject to a pre-move survey. If the information supplied is incomplete or inaccurate, we may adjust the price or amend the Services.
3.3 Quotations are usually valid for a specified period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, subject to availability.
3.4 A booking is only confirmed when you accept the quotation, agree to these Terms and Conditions, and we issue a written confirmation of the booking.
3.5 It is your responsibility to ensure that the details in the booking confirmation are correct, including dates, addresses, and scope of Services. Any amendments must be requested as early as possible and are subject to availability and possible additional charges.
4.1 You must ensure that suitable access is available at all relevant locations, including the ability for our vehicles to park legally, safely, and reasonably close to the property entry points.
4.2 You are responsible for obtaining and paying for any parking permits, dispensations, or other permissions required for our vehicles. Any penalty charges or additional costs arising from inadequate parking arrangements may be charged to you.
4.3 You must ensure that the property is ready for the removal team, with Goods properly packed unless we have agreed to provide packing Services. Fragile or delicate items must be clearly marked.
4.4 You must remove and safely store any valuables including money, jewellery, important documents, and other items of high personal value. We accept no liability for such items unless we have expressly agreed in writing to handle them.
5.1 You warrant that:
5.1.1 You are the owner of the Goods or have the full authority of the owner to enter into the Contract.
5.1.2 The Goods do not include any items that are dangerous, explosive, corrosive, perishable, or otherwise unsuitable for transport or storage.
5.2 You must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport before the team arrives, unless we agree to provide such preparation Services.
5.3 You shall provide our staff with safe working conditions, including safe access to the property, properly lit areas, and floors free of hazards.
5.4 If you fail to fulfil these responsibilities, we may suspend or cancel the Services or charge additional fees for extra labour, time, or risk involved.
6.1 The price for the Services will be as stated in the quotation and confirmed in writing. All prices are subject to applicable taxes where relevant.
6.2 Unless otherwise agreed, a deposit may be required to secure your booking. The balance is normally due prior to commencement of the Services or immediately upon completion on the day of the move.
6.3 We accept various payment methods as notified to you at the time of booking. Cash payments, if accepted, must be made directly to our authorised representative and a receipt will be issued.
6.4 If payment is not made by the due date, we reserve the right to:
6.4.1 Suspend or cancel the provision of Services.
6.4.2 Charge interest on overdue amounts at the statutory rate until payment is received in full.
6.4.3 Retain the Goods in our possession until all sums due are paid.
6.5 If additional work is requested or required on the day of the move that was not included in the original quotation, such as extra packing, additional items, or waiting time due to delays outside our control, we may charge a reasonable additional fee based on our current rates.
7.1 If you wish to cancel or postpone your booking, you must inform us as soon as possible. Cancellation charges may apply depending on how much notice you provide.
7.2 Unless otherwise agreed in writing, our standard cancellation charges are:
7.2.1 More than 10 working days before the scheduled move date: any deposit may be refunded less reasonable administrative costs.
7.2.2 Between 5 and 10 working days before the scheduled move date: up to 50 percent of the quoted price may be charged.
7.2.3 Less than 5 working days before the scheduled move date: up to 100 percent of the quoted price may be charged.
7.3 If we have to cancel or significantly amend the Services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, or staff illness, we will use reasonable efforts to offer an alternative date or partial service. Our liability will be limited to a refund of any deposit or advance payment for Services not provided.
8.1 Unless expressly agreed in writing, we will not handle any of the following items:
8.1.1 Hazardous materials including explosives, gas cylinders, flammable liquids, chemicals, and paints.
8.1.2 Live animals, plants, or perishable items requiring special storage conditions.
8.1.3 Illegal items or items in breach of any law or regulation.
8.2 If any such items are included in your Goods without our knowledge or consent, you will be responsible for any loss, damage, or liability arising as a result, and we may dispose of such items lawfully at your cost.
9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to your Goods caused by our negligence or breach of Contract is subject to the limitations in this section.
9.2 We are not liable for:
9.2.1 Loss or damage arising from circumstances beyond our reasonable control, including fire, flood, subsidence, traffic delays, or acts of third parties.
9.2.2 Normal wear and tear, or minor cosmetic damage such as small scuffs or marks that are reasonably expected in the course of a move.
9.2.3 Damage to items that are inherently fragile, poorly packed by you, or already defective.
9.2.4 Damage to the contents of boxes or containers not packed by us, unless visible external damage is noted and we agree that our handling was the cause.
9.3 Our total liability for any claim arising out of a single Contract, whether in contract, tort, or otherwise, will not exceed a reasonable limit per job as notified to you or, in the absence of such notice, the amount actually paid by you for the Services under that Contract.
9.4 We strongly recommend that you maintain adequate insurance cover for your Goods during the move and any period of storage, whether through your own insurer or any insurance option we may make available.
9.5 If we agree to repair or replace any damaged item, our liability shall be limited to the reasonable cost of such repair or replacement, having regard to the age and condition of the item.
10.1 We will take reasonable care to avoid damage to property, including walls, floors, and fixtures at all collection and delivery addresses.
10.2 We are not liable for pre-existing damage or wear, or for damage arising where we are asked to move items in ways that increase risk, for example through narrow stairways, over balconies, or in confined spaces, unless we have agreed in writing to undertake such work and you accept the associated risks.
10.3 Any damage to property must be reported to our team on the day of the move and confirmed to us in writing within a reasonable period. We may arrange an inspection and, if appropriate, offer a repair or reasonable contribution to the cost of repair.
11.1 Any time estimates we provide for arrival, loading, transport, or completion are given in good faith but are not guaranteed, unless we expressly agree in writing to a fixed schedule.
11.2 We are not liable for losses arising from delays caused by factors outside our reasonable control, including traffic congestion, accidents, roadworks, parking difficulties, or delays caused by you or third parties such as solicitors or keys not being released on time.
12.1 We operate in accordance with relevant waste and environmental regulations when transporting and disposing of unwanted items.
12.2 If we agree to remove and dispose of items as part of the Services, such items will be handled in compliance with applicable waste legislation, and may be reused, recycled, or disposed of at a licensed facility.
12.3 You must not request us to dispose of hazardous or prohibited waste. If such items are discovered among the Goods, we may refuse to handle them and you may be responsible for all associated costs, including any necessary specialist disposal.
12.4 Where we provide a clearance or rubbish removal service, the scope and volume of items to be removed will be clearly agreed before work commences. Any additional waste discovered or requested to be removed on the day may incur extra charges.
13.1 If you believe that any Goods or property have been damaged or lost as a result of our Services, you must notify us as soon as reasonably possible.
13.2 To help us investigate, you should provide details of the incident, evidence of the damage or loss, and any supporting documentation requested. Failure to notify us within a reasonable period may affect our ability to resolve the matter.
13.3 We will review any complaint carefully and, where appropriate, seek a fair and proportionate resolution, which may include repair, replacement, or a financial contribution within the limits of our liability.
14.1 We will collect and use your personal information only for the purposes of managing your booking, providing the Services, processing payments, and handling any queries or claims.
14.2 We will keep your personal information secure and will not sell or share it with third parties except where necessary to deliver the Services, comply with legal obligations, or with your consent.
15.1 We may terminate the Contract with immediate effect if:
15.1.1 You fail to pay any sum due by the required date.
15.1.2 You materially breach these Terms and Conditions.
15.1.3 It becomes unsafe or unlawful for us to continue providing the Services.
15.2 On termination, any sums already paid may be retained by us to cover work undertaken and any losses or costs incurred.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 The Contract is between you and us. No other person shall have any rights to enforce its terms.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract unless we agree otherwise in writing.
By confirming a booking for removal services in Streatham or surrounding areas, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Don't miss to book one of the leading removal companies Streatham to handle with your move with a high level of professionalism and expertise.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(61)